The owner of the pet(s) must complete the agreement form to allow One 2 One Pet Services
to act in the pet(s) best interest. Owners must also declare if their pet(s) is likely to cause
any harm to themselves, other animals, or to the general public or our staff. If this is not
disclosed then the agreement can be cancelled by us with no prior notice and non refund.
For advanced bookings a deposit of 50% will be required. The remaining 50% of fees must
be paid at key collection or at the first visits. In the case of weekly/monthly contracts
payments must be made in advance. If a cancellation occurs with over 30 days notice
(60 days notice for dog boarding) the whole deposit/full payment will be returned.
This is reduced to 7 days for dog walking only. If it is less than the deposit/full payment
will be non-refundable.
One 2 One Pets Services are fully Insured through Pet Business Insurance, which covers
dog walkers/boarding/pet minders, public liability and care custody and control. We will
make every reasonable effort to ensure that secuirty, safety & care of your pet(s) are
paramount. However, in the event of an accident or theft as a result from our direct
actions, we are only limited to a maximum payment of £250. No further liability will be
accepted by One 2 One Pet Services. In the event of an emergency all efforts will be made
to contact the owner. However, One 2 One Pet care Services will reserve the right to make
decisions regarding the pet(s) welfare and health. The owner will be responsible for any
payment of any veterinary fees during the owner’s absence with or without verbal
permission.
The owner of pets(s) must ensure that vaccinations, worming and flea treatment are fully
kept up-to-date at all times. Upon visits there must adequate food and bedding. If this is
not the case a £5 surcharge plus costs will be payable.
If the owner instructs One 2 One Pet Services to exercise the dog(s) off the lead, or your
pet(s) should have access to a garden then the owner accepts full financial responsibility
and liability for loss or damage caused.
Please note that we are unable to walk bitches that are in season and therefore keep in
mind the season before booking, only visits will be made and no refund given.
We also reserve the right to cancel with minimal notice, but will refund any deposits.